FAQ

BOBBI'S POLE STUDIO MALAYSIA CLASS & ENROLMENT POLICY

Please read the policies below carefully as the following terms and conditions govern your payment and enrolment at Bobbi's Pole Studio Malaysia (hereafter “BPSM”). It is the responsibility of the student to ensure they have read and understood the conditions applicable to them.

FEES

BPSM reserves the right to offer amended course structures and fees.
Prior to commencement of a new term, students may secure their class/classes with full fees payment of RM370 for each course.

REFUNDS

All course fees are non-refundable NO MATTER WHAT REASON.
Payments made are non-transferable between terms therefore I agree that I may elect to sell my unwanted classes or courses to other students.

Any persons unable to complete their course due to illness or injury must submit a medical certificate to BPSM for review via bobbismalaysia@gmail.com before the end of that respective term. Refunds, deferrment or credit notes will only be given in exceptional cases, at BPSM's discretion. I understand that refunds, or the transfers of fees to another term and/or other students, will not be granted in any circumstances except as specifically stated in these Terms and Conditions.

DEFERRMENT

Deferrment of any course fee falls under the terms as stated here as an "exceptional case". Should I decide to defer my fee(s) paid for the current term, I agree that each session used will be deducted as per the value of the studio's current published casual rate. The remaining amount, derived from the total deduction based on the number of classes I have attended from the package, will then be deferred to the immediate following term. In the case of a pandemic lockdown nationwide, or if the studio chooses to cancel a class or close the studio, all deductions for the purpose of deferrment will be calculated based on the packaged price and not the published casual class rate.

All fees paid remain non-refundable NO MATTER WHAT REASON.

PRACTICE TIMES

All courses priced at RM370.00 excluding practice hours for the whole term. Otherwise each regular practice hour is priced at RM20.00.

Students must pre-book their WEEKLY practice schedule via bobbismalaysia@gmail.com or via Facebook Private group.

Availability is subject to space and is given on a first come first served basis, therefore BPSM cannot guarantee students a place in their desired practice times.

I also understand there is a penalty fee of RM20.00 for each hour of 'no show' without an email notification or cancellation at least 2 hours before the booked time.

REPLACEMENT CLASSES

Missed classes are allowed to be replaced with an alternative class that is within your level or lower or a supplementary class. You may consult your instructor nonetheless BPSM reserves the right to approve or disapprove your desired class choice.

All replacement classes must be completed in the SAME term and must be booked in advance via email ONLY, with the possibility subject to space availability. Bobbi’s Pole Studio Malaysia cannot guarantee students a place in their desired classes that are fully booked. Availability of space is given on a first come first served basis.

CANCELLATION OR CHANGE OF CLASSES

BPSM reserves the right to change or cancel a class up to and including the date of the course if insufficient bookings occur. In the event of a class or course being altered or cancelled every effort will be made to avoid inconvenience by offering alternative dates, times or venues. I agree to try to accept all reasonable changes made by BPSM, but nonetheless agree that in the event of a cancellation or postponement initiated by BPSM, the maximum liability of BPSM is limited to a full refund of the cancelled class or course.

ADMINISTRATIVE CHARGES

Before the commencement of every term, a deadline for fee payment to secure your class or course will be set by BPSM. Therefore a penalty charge of RM50.00 will be incurred for booking and payment made after the set deadline.

Once payment has been processed, you are booked for the class/course you have specified. Thereafter, an administrative charge of RM35.00 each time you make a class transfer follows. This applies to transfers to another level, transfers to another class timing within the level, transfers to another course and transfers to another student.

PRIVATE CLASS PACKAGES

Package is valid for ninety (90) days from date of purchase. Balance credit will be forfeited when due and unutilized. Class will also be forfeited if 'no show' without prior notification. If a 48-hour notice is provided, the private lesson booking may be rescheduled.

Any persons unable to complete their package due to illness or injury must submit a medical certificate to BPSM for review, before the private package expires. Extensions will only be given in exceptional cases, at BPSM's discretion. No refunds or credit notes will be made in any circumstances.

INTELLECTUAL PROPERTY

BPSM reserves the rights in all intellectual property in, without limitation, any moves, tricks, routines, course style and structure taught in any activities conducted or organized by BPSM. I understand and agree that I must not use or exploit any intellectual property owned by BPSM for personal financial gain in any manner, including but not limited to instructing or teaching Pole Dancing, without first obtaining the written permission of the BPSM proprietors.

HEALTH & RISKS

I understand and acknowledge the dangers associated with the consumption of alcohol or any mind altering drugs before and during the class and I take full responsibility for any injury, loss or damage associated with consumption. I agree not to drink alcohol or take drugs prohibited by law before or during any class conducted or organized by BPSM.

By signing this document, I acknowledge that I have been advised to consult with my physician with respect to any past or present injury, illness, pregnancy or any other health related condition or any kind whatsoever that may affect my participation and ability to participate in the program. I acknowledge that I have discussed the appropriateness of the pole dancing program in connection with any illness or condition that I have or have had with my physician, and that I knowingly execute this release from liability and negligence. Specifically, and without derogation to the foregoing, I acknowledge that BPSM has recommended that pregnant women DO NOT participate in pole dancing.

WAIVER

I understand, acknowledge and agree that due to the nature of pole dancing, the pole dancing classes and related activities conducted by Bobbi's Pole Studio Malaysia carries inherent dangers and risks, including risk of injury or death.

I further agree that participating in any activity organized or conducted by BPSM is purely on my sole volition and risk. I agree that while classes are in session, it may not be possible or practical for the instructors of BPSM to provide safety instructions and recommendations. I acknowledge that I am at liberty to at any time to cease or suspend my participation if I am in any way incapacitated, unable to continue or feel that any activity may result in bodily injury to myself or other participants. Should I decide to continue despite such conditions, any encouragement, recommendations or advice given by the instructors of Bobbi's Pole Studio Malaysia does not negate the voluntary nature of my decision.

In view of the aforesaid, and by my voluntary participation in the activities of BPSM, I hereby, to the full extent permitted by law, WAIVE ALL LEGAL RIGHTS OF ACTION AGAINST AND FULLY RELEASE BPSM, its directors, instructors, employees, agents, landlords, leases or franchisees (Related Parties) for the loss, damages, or injury howsoever arising out of or in relation to the participation by myself in the activities conducted or organized by BPSM including without limitation, liability for any negligent or tortious act or omission, breach of duty, breach of contract or breach of statutory duty on the part of BPSM and/or Related Parties.

GENERAL

1. I don’t have any fitness or dance background, can I take up pole dancing?

Yes, you definitely can! Pole dancing is a very effective form of fitness because it is weight-training, flexibility training, cardio, dance training as well as mind training all in ONE lesson.
Since pole dancing is 100% technique-driven, we will teach you everything you need to know to master this artform from beginner to advanced levels without any necessary dance or fitness experience.

2. Is pole dancing safe?

Be sure to not moisturize your skin before attending your class. Oil and pole are not a match at all!
You are prohibited from consuming alcohol or drugs before or during any class conducted.
There are risks involved in pole dancing. It is also advisable to consult with your physician with respect to any past or present injury, illness, pregnancy or any other health related condition or any kind prior to taking up classes.
Some pregnant women do continue to pole dance up to 8 months but it is strictly at their own risk.

3. Is there an age restriction?

You may be as young as 16 years of age (with parental consent of course) or as fabulous as 60 years of age. Age is just a number. Let your mind not be the restriction.

4. Do you offer trial classes?

Yes, we do! Just give us a call, drop an email, or PM us on our social media for more details.

5. What should I bring for my class?

Come in your workout clothes (preferably shorts because you will need the grip!), socks, towel, water bottle, yoga mat (if you like) and fresh clothes to change into after your class. Most importantly, your energy!

6. Is pole dancing only open for females?

We welcome all genders, creed and colours in all shapes and sizes from all walks of life.

7. What safety measures are in place due to COVID-19?

Follow the markers and designated spots labelled. Make sure you use alternate poles.
Always sanitize your hands before, in-between and after your sessions.
Do ensure physical distancing while waiting for your session or during class/practice.
It is mandatory to scan the MySejahtera QR code and get your temperature checked upon entering.
Wipe down your pole before and after your session with the spray and cloth provided.
Check out the full details here!

CLASSES

1. What are the classes available?

We offer main Pole classes across all levels and other exotic dance types like Pole Grooves, Flow, Exotic Swag, and Slap (Strip & Lap). We occasionally also run Bendy & Flexi classes focusing on flexibility.
Do check out our Classes for the full list of available courses and fees.

2. When do classes start?

Our full terms run on a two-month basis of 8 weeks. We also offer mini terms which run for 4 weeks.
Check out our timetable for classes running in the current term.

3. How does the fee structure work?

Prior to the start of a new term, you may secure your class(es) with either full fees or with a part payment of RM450 for each course. A penalty fee of RM50 will be incurred for booking and payment made after the deadline set by us every term.
Enlisting your name upon booking without a deposit does NOT guarantee your spot in the particular class.
The outstanding balance of the course(s) is strictly due on Week Three (3) of the new term.
If course fees remain unpaid by Week Four (4) of the term, you will be removed from the class(es) without refund.
An administrative charge of RM35 will apply each time you make a class transfer to another level, to another class timing within the level, to another course and transfers to another student.

4. Are there refunds?

All course fees are non-refundable no matter the reason and payments made are non-transferable between terms.
You however may elect to sell unwanted classes or courses to other students but the RM35 administrative charge will apply.
If you are unable to complete your course due to illness or injury, you must submit a medical certificate to us for review at bobbismalaysia@gmail.com before the end of that respective term. Refunds or credit notes will only be given in exceptional cases at our discretion.

5. How does the practice schedule work?

All main courses priced at RM745.00 include 48 practice hours for the whole term. Otherwise each regular practice hour is priced at RM20.00.
You must pre-book your weekly practice schedule to our admin, via email or our private Facebook students group.
There is a penalty fee of RM20 for each hour of 'no show' without an email notification or cancellation at least two hours before the booked time.

6. What happens if I miss my class?

Missed classes are allowed to be replaced with an alternative class that is within your level, a lower level or a supplementary class. Please speak to your instructor on this.
All replacement classes must be completed within the same term and must be booked in advance. Availability of space is given on a first come first served basis.

7. What happens if there is a cancellation or change in classes?

In the event of a class or course being altered or cancelled, we will try to offer the best alternative dates, times or venues.
We have the right to change or cancel a class up to and including the date of the course if insufficient bookings occur.

8. Do you offer private class(es)?

Yes, we do and the fee varies according to your selected instructor. For more information on private class, please get in touch with us!
Private class packages are valid for 90 days from date of purchase. Balance credit will be forfeited when due and unutilised.
Class will also be forfeited if there is 'no show' without prior notification. If a 48-hour notice is provided, the private lesson booking may be rescheduled.
We also offer Hen’s/Girls’ Night sessions!